1) Personal information we may collect about you:
In order to fulfill our obligation to you as a customer of the Service, we may collect the following types of personal information:
- Identity and Contact Information: Including your first name, last name, username, billing address and postal code, email address and telephone number.
- Transaction Information: Includes bank account or credit card information, and products purchased.
- Technical Information: includes masked internet protocol (IP) addresses, login data, browser details and plug-ins, operating systems and device platform, time zone setting and location, and other device technologies used to access our services.
- Usage Information: Includes data about how you use our site, pages visited, search terms queried, and test questions taken.
- Marketing Information: Includes your preferences for receiving emails and communications, and details of any conversations we have had with you during our relationship.
We do not sell or market products or services to children under 18 years of age. Persons under 18 years of age may use our services only with the supervision and approval of a parent or legal guardian.
We only retain personal information for as long as necessary to fulfil our contractual obligation to our users and customers, including for the purposes of any accounting, legal, or other reporting requirements. To determine the appropriate period of time to retain any such information, we consider the nature and sensitivity of the personal information, the purpose of its acquisition, the potential risk of harm in the event of an unauthorized disclosure, and any applicable legal requirements.
2) How we collect information
Information you provide to us
Upon creating an account on our Service, or by requesting more information by contacting us, we will store personal information you provide, such as your name, username, email address, billing address and postal code, telephone number, and products purchased.
Information we automatically collect
3) How we use personal information
We use personal information to accomplish the following:
a) To register you for membership services, manage payments, and maintain your account membership
b) To provide customer support, solve technological issues, or resolve disputes
c) To protect users and our company against fraudulent or other criminal activities
e) To use data analytics to improve our Services and content offerings
We may decide, in a respectful and relevant manner, to infrequently send you additional information regarding our services, products, or promotions. If we do so, we will initially ask for your consent, and unsubscribe methods will be provided for users to opt-out of receiving such notifications. There may also be rare occasions when we send communications directly related to our service, interruptions, upgrades or improvements that we make, and these communications will also contain an opt-out feature.
4) Disclosure and sharing of information
It is our strict policy to not sell, rent, or share your personal information, including your name, email address, or physical address to third parties for their business or marketing purposes without obtaining your express consent.
Internal service providers
Your personal Information is sensitive, and it is our policy to not sell, rent, or share it with third parties. However, we reserve the right to contract with external companies (“Service Providers”) to assist our company or perform work on our behalf. Such external Service Providers may aid our ability to develop or maintain technology, infrastructure, content, communications, payment or credit card processing, or data analytics. While these Service Providers may have access to your personal information, we only permit them to utilize your information during their direct relationship with us, and we make every effort to ensure that they are in compliance with all applicable data protection laws.
Legal protection and requests
We utilize all reasonable technological standards to protect the personal information which visitors, users and clients may submit to us. Although we strive to protect your personal information, unfortunately no technological or physical measures are 100% secure, so therefore we cannot completely guarantee its security.
Secure credit card transactions
We utilize a third party service, Braintree Payments, to offer clients a secure method of electronic payment that conforms to strict Payment Card Industry Data Security Standards (PCI-DSS). Braintree manages the handling of sensitive customer information through their advanced network, which utilizes 128-bit (SSL) technology for secure transactions, and advanced encryption security protocols to protect customer information. Microtosis, LLC does not store personal bank account or credit card information, and complete card or banking information is not visible to Microtosis employees, in compliance with PCI-DSS. For more information regarding the security and privacy of electronic payment data, please visit https://www.braintreepayments.com/.
External websites and platforms
6) Cookies and log file technologies
Cookies are small data files that are stored on the user’s device after visiting a website, and they facilitate website functionality, efficiency, and provide additional reporting information. We, and our Service Providers, may use temporary cookies to help us and our Service Providers authenticate users during a logged-in session, and also to help us prevent fraudulent account usage and maintain essential site security. Additional performance cookies may also be used which collect data regarding user preferences, and are used to help enhance future service offerings. Our site and our Service Providers may also use long-term persistent cookies, which help to store your user preferences and retain information you provide.
Log files and user data
Our website, like most websites, automatically collects certain non-personal information from site visitors, such as, but not limited to, masked IP addresses, time of day, page visit data, browser type, operating system, internet service provider, and additional technical data. Our company uses this information to improve our offerings and services, and to manage the company and website, and this information is not automatically linked to individual user accounts.
It is possible to configure your device privacy settings and browser to prevent or control cookies from being used by websites. Please note that declining all cookies may interrupt the ability to log in, purchase our services, or in general, use our services.
7) International residents
Microtosis, LLC is located in the United States of America, and personal Information may be transferred to or accessed by us here in the United States, or to Service Providers located elsewhere in the world. By providing your personal information to us, you consent to our use and potential transfer of your information, and we continue to protect the privacy of such information as outlined in this policy. We have also made every effort to comply with the European Union General Data Protection Regulation (Regulation EU 2016/679), in order to protect the personal data of all of our users.
8) Legal rights and your personal information
a) Personal data access
You may request a copy of the personal data that we hold about you. Please use the contact details at the end of this policy if you would like to exercise this right, or any of the rights listed below.
b) Personal data correction
You may request that we correct personal data we hold about you, although it may be necessary to verify the accuracy of new information provided to us.
c) Personal data erasure
You may request that we remove personal information if there is no reason for us to continue to retain and/or process it. It may not always be possible to comply with such a request if specific legal reasons exists for retention, which will be outlined at the time of the request.
d) Personal data transfer
You may request that we transfer your personal data to a third party. We will make every effort to provide to you, or a third party you have chosen, your personal information in a structured, accessible format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
e) Right to withdraw consent
In instances where we rely on your consent to process personal information, you have the right to withdraw consent. However, this will not affect the lawfulness of any processing carried out before such a withdrawal of consent. If you withdraw consent, we may not be able to fully provide services to you, and we will advise you at the time you withdraw your consent.
If the aforementioned rights exist under regional data protection regulations, you may not have to pay a fee to access your personal information, unless such requests are determined to be excessively numerous or extreme in nature. In order to protect your personal data, we may also require additional information to confirm your identity prior to complying with any of the aforementioned legal requests. We will make every effort to respond to any legitimate requests within one month.
Last Updated: May 28, 2018